Quality managers are those who continuously strive for success and ultimately achieve it. Though success of managers depends on their own characteristics as well as on the contextual variables which affect their working as discussed earlier, managers having characteristics of quality managers tend to be successful even in unfavorable situations as they have qualities to convert unfavorable situations into favorable situations.
The following are some of the characteristics of Quality Managers.
1. Professional Competence
Professional competence refers to having thorough knowledge of the field concerned. In the case of management, professional competence involves being well-versed in management principles and how these principles can be applied in the given situations.
2. Belief in High Achievement
Quality managers have belief in high achievement. They have internal locus of control implying that they feel that they can control situations and the situations cannot control them. They have a feeling that if others can do something exceptional, they can also do the same way. This belief instills confidence in them for doing better and better.
Creativity involves conceiving of original and unique alternatives to the solution of a problem. Creativity is required because nature of problems goes on changing requiring innovative solutions.
4. Analytical Skills
Managers have to work in complex situations which contain both significant and insignificant factors. With analytical skills, quality managers may be able to identify those factors which are more relevant for their work.
Quality managers are quite decisive. They make decisions after careful analysis of the contextual variables well in time. They do not waver between ‘what to do‘ or ‘what not to do‘ in given situations.
6. Excellent Communication Skills
Communication involves sharing of ideas and understanding with others. In order to understand others and making himself understood by others, excellent communication skills are required. Further, persuasive communication may influence others favorably.
7. Leading from the Front
Quality managers lead from the front. They do not speak about themselves but their work speaks on their behalf. This feature leads the followers to follow the leaders enthusiastically.
Quality managers have quality of openness. They are change-prone and not change-resistant. Being open, they appreciate any idea which is fruitful and accept it from whatever source it comes.
9. High Integrity
Quality managers have high integrity and adopt ethical practices in all types of decisions and dealings. Similarly, they expect the same pattern to be followed by others.
10. Team-based Approach
Quality managers adopt team-based approach. For work performance, they adopt ‘give and take‘ approach. They believe in developing themselves as well as others.