Fair business practices for Manufacturers
The manufacturers should ensure the following points to conduct a fair business, or the following points are considered fair business practices on the part of manufacturers.
1. Protection of consumer interest and their rights to information, to choose and to be heard.
2. Equitable distribution at times of shortages.
3. Best manufacturing practices and strive for zero defects in their products.
4. Quality inspection and assurance of raw materials and packaging materials and finished products.
5. Uniform price on identical quantities and fair returns to distributive trade.
6. Proper information of products/services to the buyers.
7. Honest advertising.
8. Prompt after-sales service.
9. Quality, fair price and value for money to consumers.
10. Adequate steps against adulteration and short weights and measures.
11. Supply of spares in time.
12. Fair business practices and self-regulation in self-interest and in the interest of consumers.
13. More and more manufacturers should voluntarily seek certification marks like “I.S.I.” and “Agmark” for their products.
14. Manufacturers must communicate their problems and difficulties, and provide all the relevant information about price changes, shortages etc., to the consumers through mass media and thus try to win the confidence to the consumers.
15. Maximum retail prices should be marked on dl packaged commodities whether covered under Packaged Commodities Order or not.
16. In all territories, make available with the dealers, price lists, preferably containing as many details about local taxes extra as is possible.
17. Hold consumer’s meets at least once a year and distributors’ meets periodically to understand and sort out each others problems and difficulties in an atmosphere of trust and goodwill.
18. Product ingredients in a descending order of their proportion and manufacturing as well as expiry dates must be mentioned on all edible items’ including bread.
19. Manufacturing and expiry dates must also be mentioned on cosmetics.
20. Should withdraw defective goods and avoid tie-in-sales.
21. Should also establish Consumers Affairs Cells in their organizations for receiving consumers’ complaints and their prompt redressal.
22. Retail prices, wherever possible, should be mentioned in the advertisements.
23. Instructions to users as to safety measures and other relevant product information must be provided to every consumer.